AI Support Engineer II
Tasks
- Collaborate with engineering and data science teams
- Create workarounds when procedures fail
- Document issues and resolutions
- Maintain knowledge base content
- Participate in AI support automation projects
- Provide customer support via ticketing system
- Reproduce problems with developers
- Serve as incident communicator during production incidents
- Support weekend severity on call rotation
- Troubleshoot complex AI platform issues
Perks/Benefits
- Dental insurance
- Flexible time off program
- Global Employee Assistance Program EAP
- Medical insurance
- Paid Holidays
- Paid parental leave
- Vision insurance
Skills/Tech-stack
AI Platform | AI and ML | AI platform support | AWS | Agentic Workflows | Azure | Docker | Google Cloud | Incident Management | Kubernetes | Linux | MongoDB | Networking | Platform Support | PostgreSQL | Python | Redis | Salesforce Service | Salesforce Service Cloud | Service Cloud
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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