AI/ML Computational Science Sr Analyst
Bengaluru, BDC9A, India
INR 2520K-4144K (estimate) Senior-level Full Time
Tasks
- Analyze customer-agent interactions
- Build scalable pipelines for data and models
- Conduct root cause analysis on customer dissatisfaction
- Deploy models in production
- Design AI/ML and NLP models
- Develop dashboards for agent performance
- Drive POCs and experiment with models
- Mentor junior data scientists
- Stay updated on GenAI, conversational AI
- Translate business needs into analytical solutions
- Work on speech-to-text, topic modeling, emotion analysis
Perks/Benefits
- N/A
Skills/Tech-stack
AI Model Monitoring | AI ethics | AI/ML | AWS Transcribe | Agent Assist | Agent assist tools | Azure ML | Chatbots | Contact center | Contact center analytics | Conversation Analytics | Customer support | Customer support tools | Data Privacy | Data Science | Databricks | GenAI | Hugging Face | Hugging Face Transformers | LLMs | Langchain | Language Processing | MLOps | MLflow | Model Deployment | Model Evaluation | Model Governance | Model Monitoring | NLP | Natural Language | Natural Language Processing | PII handling | Prompt engineering | PyTorch | Python | QA Automation | RAG | SQL | Scikit-learn | Speech-to-Text | Support Tools | TensorFlow | Vector Databases | Whisper | XGBoost
Education
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