Ao Po Grand Marina Representative and Bellman Supervisor

Tasks

• Activate room keys
• Answer telephones using proper etiquette
• Assign room and issue room key
• Balance and drop receipts
• Compile daily reports and logs
• Complete cashier reports
• Contact appropriate staff for guest requests
• Count and secure bank at shift start and end
• Document rate exceptions
• Ensure rate codes match requirements
• Enter Marriott Rewards information
• Enter and locate information using computers and POS systems
• Follow accounting procedures
• Follow up to ensure requests are met
• Maintain guest service and address requests
• Manage first point of contact for fair treatment policy
• Notify loss prevention of theft reports
• Obtain manual authorizations
• Process guest check ins
• Process payment types vouchers paid outs and charges
• Provide directions and property information
• Secure payment before issuing room key
• Set up guest accounts
• Train evaluate and coach employees
• Verify and adjust billing
• Verify form of payment
• Verify guest identity

Perks/Benefits

• N/A

Skills/Tech-stack

Accounting procedures | Cash handling | Cashiering | Code Management | Customer Service | Employee training | Guest Management | Loss prevention | Marriott Rewards | POS systems | Rate Code Management