Apprenti.e Agent de Réservations & Service Client H/F - Pullman Paris Montparnasse 4*

Tasks

• Answer internal and external hotel calls
• Assign rooms and special requests
• Assist customer with booking
• Handle reservation complaints
• Monitor room availability
• Optimize room occupancy and revenue
• Print and reconcile reservation reports
• Process reservation payments and refunds
• Support hotel departments with reservation inquiries
• Verify reservations daily

Perks/Benefits

• Continuous Schedule
• Health insurance
• Hotel Accommodation Trial
• Meal allowance
• Pass Navigo
• Two consecutive days off

Skills/Tech-stack

Availability Management | Call handling | Customer Service | Customer communication | Hotel operations | Multilingual Communication | Payment Processing | Refund processing | Report Reconciliation | Reservation management | Revenue Optimization | Room Assignment | Sales