Asset & Wealth Management Operations - Marcus UK Fulfillment - Senior Analyst - Bengaluru
Bengaluru, Karnataka, India
INR 1500K-2205K (estimate) Senior-level Full Time
Tasks
- Compile and share management information
- Conduct calibration for quality scoring
- Conduct one on ones and staff meetings
- Coordinate quality audits and remediation plans
- Define quality assurance standards and processes
- Enforce policies standards and performance management
- Ensure customer satisfaction and advocacy
- Forecast staffing and workflow requirements
- Handle escalations and support team members
- Lead day to day team operations
- Monitor work queues against service levels
- Recommend process improvements and optimize resources
- Train coach and provide feedback
- Work with business risk to manage controls and escalate incidents
Perks/Benefits
- N/A
Skills/Tech-stack
Analytical Skills | Coaching | Customer Service | Customer focus | Performance Management | Problem Solving | Process Improvement | Quality Assurance | Risk Management | Service Level | Service Level Management | Staffing management | Team Management | Workforce forecasting
Education
N/A
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