Assistant Manager - WFM Performance Reporting & Analytics
Tasks
- Align automated data dumps to end user requirements
- Automate reports and reduce non value added work
- Build reporting logic for new stakeholder requirements
- Coordinate with teams for reporting changes
- Create SOP documentation for reports
- Deliver ad hoc requests
- Document processes and ensure compliance
- Ensure policy and process adherence in reports
- Generate critical financial reports and executive dashboards
- Identify process improvements and standardize processes
- Manage database for multiple channels
- Migrate manual processes to online portals
- Own MIS reporting and report generation
- Perform audits and time motion studies
- Prepare MIS accurately and circulate to stakeholders
- Provide data and analytics support to customer services
- Schedule automated report publishing including holidays
- Track report timeliness and accuracy
- Transition regular reports to automated tools
- Validate performance exceptions
Perks/Benefits
- Annual health checkup
- Dental benefits
- Group term life insurance
- Learning and development program
- Medical insurance
- OPD benefits
- Personal accidental insurance
- Rewards and Recognition Program
- Wellness program
- Work-life balance
Skills/Tech-stack
Audit | Database Management | Executive Dashboards | MIS Reporting | Microsoft Access | Microsoft Excel | Power BI | Process Standardization | SAS | SQL | Series analysis | Tableau | Time Series | Time Series Analysis
Education
N/A
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