Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)
Tasks
- Analyze data to prioritize business strategies
- Build customer segmentation for personalized service
- Collaborate with stakeholders on data driven decision making
- Create dashboards for business intelligence
- Define business problems with team
- Deliver predictive modeling for customer wait times and call demand
- Ensure timely error free delivery of analytical outputs
- Extract analyze and present data with visualizations
- Lead analytical projects from problem definition to results
- Manage multiple priorities and stakeholder communication
- Mentor and develop team members
- Mitigate risks of process or system failures
Perks/Benefits
- Annual performance bonus
- Employee Travel Discount
- International health insurance
- Parking fee reimbursement
- Relocation package
Skills/Tech-stack
Business Intelligence | Customer Segmentation | Dashboarding | Data Analysis | Data Visualization | Predictive Modeling | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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