Associate Director for Enrollment Communications

Montclair Campus, United States

USD 94K-103K Mid-level Full Time

@ M...

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Found 12d ago

Tasks

Collaborate with management team
Coordinate with IT departments
Develop and implement policies and procedures
Develop and maintain SOPs
Ensure system access and training
Evaluate call recordings and notes
Generate performance reports
Handle escalated calls
Manage third-party call center interactions
Monitor call volume and service levels
Monitor third-party performance
Oversee call center operations
Participate in system updates and troubleshooting
Provide coaching and feedback
Recommend process and technology improvements
Supervise and train staff
Use analytics to evaluate trends

Perks/Benefits

Skills/Tech-stack

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Associate Director for Enrollment Communications

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