Automated Quality & Speech Analytics - Analyst
Tasks
- Analyze customer interactions to identify trends risks drivers
- Apply change management for continuous improvement initiatives
- Build Genesys and Verint solutions for contact center operations
- Deploy speech analytics and automated quality workflows
- Develop and launch quality assurance programs
- Manage and refine analytics models
- Present data to technical and non-technical audiences
- Support training on speech analytics and automated QA tools
- Translate insights into customer experience improvements
Perks/Benefits
- 9-day fortnight
- Additional leave purchase
- Flexible working hours
- Free parking
- Long service leave pro rata after 3 years
- Two wellbeing days per year
- Work from home options
Skills/Tech-stack
Automated Quality | Change Management | Contact center | Contact center operations | Data Storytelling | Data analytics | Genesys | Omni-Channel | Quality Assurance | Speech Analytics | Stakeholder management | Verint
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Regions
Countries
States
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