Automation Engineer – Analytics and Automation
Tasks
- Apply ITIL best practices for automation
- Automate IT support workflows
- Build scripts for repetitive task automation
- Create service desk automation modules and bots
- Develop and implement ITSM automation
- Ensure compliance with security policies
- Integrate ITSM with monitoring CMDB cloud platforms and ticketing systems
- Monitor automated workflows for performance and reliability
- Optimize automation to reduce SLA breaches
- Research and implement AI/ML automation
- Use APIs for data exchange
Perks/Benefits
- N/A
Skills/Tech-stack
AI | APIs | CMDB | Cloud Integration | Cloud platform | Google Cloud | Google Cloud Platform | Graph API | ITIL | ITSM | Integration Hub | JavaScript | LDAP | Machine Learning | Microsoft Azure | Microsoft Office | Microsoft Office 365 | Office 365 | Orchestration | Powershell | Python | REST | SOAP | SQL | Scripting | ServiceNow | ServiceNow Integration Hub | ServiceNow integration
Education
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