Automation Engineer – Analytics and Automation
Tasks
- Automate ITSM workflows
- Develop automation modules or bots for service desk
- Ensure automation follows ITIL best practices
- Ensure compliance with security policies
- Implement AI and ML based automation for incident resolution
- Integrate ITSM tools with enterprise systems
- Monitor automated workflows for performance and reliability
- Optimize automation to reduce SLA breaches
- Standardize automation to improve end user experience
- Write scripts to automate repetitive tasks
Perks/Benefits
- N/A
Skills/Tech-stack
AI | API Integration | CMDB | Cloud Platforms | Cloud platform | Database | Google Cloud | Google Cloud Platform | Graph API | ITIL | ITSM | JavaScript | LDAP | Machine Learning | Microsoft Azure | Microsoft Office | Microsoft Office 365 | Monitoring | Office 365 | Orchestration | Powershell | Powershell Scripting | Python | REST | SOAP | SQL | ServiceNow | ServiceNow IntegrationHub
Education
Roles
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