Automations & Chatbot Specialist

Tasks

• Collaborate with cross functional teams to troubleshoot chatbot issues
• Develop chatbot and AI systems
• Improve customer satisfaction
• Maintain internal documentation
• Monitor chatbot KPIs
• Optimize chatbot workflows with data analysis
• Propose tools and processes to streamline operations
• Recommend chatbot improvements with data driven insights
• Review chatbot performance data

Perks/Benefits

• Flexible work schedule
• Hybrid work schedule
• Learning budget

Skills/Tech-stack

Chatbot optimization | Conversational AI | Customer support | Data Analysis | KPI Tracking | Performance Monitoring | Process Improvement | Technical Troubleshooting | Workflow Optimization