AWS Amazon Connect Agentic AI Engineer
United States - Remote
R
USD 153K-227K (estimate) Mid-level Full Time
Tasks
- Analyze call recordings and transcripts
- Apply guardrails for approved responses
- Automate resolution for login account and password reset
- Configure prompts for operations
- Create unified voice and email workflows
- Deliver AI driven member service workflows
- Deploy AWS resources with Infrastructure as Code
- Design and deploy agentic features in Amazon Connect
- Implement AI first call handling
- Implement handoff patterns preserving interaction history
- Implement intelligent routing to agents
- Implement secure verification for sensitive workflows
- Implement session metadata strategy
- Integrate Amazon Connect with HubSpot
- Maintain architecture runbooks and deployment procedures
- Manage version controlled Connect flow JSONs
- Prepare foundations for authenticated customer transactions
- Tune RAG patterns with Bedrock Knowledge Bases
- Write Python backend code for AWS Lambda
Perks/Benefits
- N/A
Skills/Tech-stack
AWS CDK | AWS Lambda | Amazon Bedrock | Amazon CloudWatch | Amazon Connect | Amazon Kinesis | Amazon Lex | Amazon Q | Amazon Q in Connect | Amazon S3 | Bedrock Knowledge Bases | CRM Integrations | CloudFormation | Contact Center Flows | Contact center | DynamoDB | Guardrails | HubSpot | IAM | Infrastructure as Code | Knowledge bases | MCP | Microservices | Prompt engineering | Python | Q in Connect | Queues | RAG | Retrieval-Augmented Generation | Routing Profiles | Terraform | “as-code”
Education
N/A
Roles
AI | AI Engineer | AWS AI Engineer | Engineer | Learning Engineer | Machine Learning Engineer
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