Bellman Captain

Tasks

• Assist guests with transportation arrangements
• Coordinate with front office concierge housekeeping security
• Ensure smooth check in experience
• Follow hotel policies safety procedures service standards
• Handle guest complaints and escalate issues
• Maintain cleanliness and organization of bell desk lobby storage areas
• Maintain luggage storage and delivery records
• Monitor staff schedules attendance performance
• Oversee luggage handling storage delivery retrieval
• Provide valet services
• Respond to guest requests and inquiries
• Share local information
• Supervise bell team daily activities
• Train coach and evaluate bell staff
• Welcome guests on arrival

Perks/Benefits

• Hotel discounts

Skills/Tech-stack

English communication | Guest service | Interpersonal Communication | Luggage handling | Record Keeping | Safety Compliance | Staff Training | Staff scheduling | Valet Services