Bellman
City of Dreams Manila, Philippines
PHP 360K-420K (estimate) Entry-level Full Time
Tasks
- Assist with luggage delivery and pickup
- Attend training and departmental meetings
- Bid farewell to guests
- Conduct room drops and room moves
- Coordinate with hotel departments
- Follow hotel policies and procedures
- Handle lost and found
- Handle parcels and messages
- Inspect hotel entrance driveway and lobby
- Maintain bell carts and hand trolleys
- Maintain concierge area cleanliness
- Maintain luggage storage rooms
- Park and retrieve guest cars
- Provide guest customer service
- Provide local information and directions
- Record guest transactions in logbook
- Report maintenance issues
- Resolve guest complaints
- Support emergency response
- Upsell hotel services
- Welcome and greet guests
Perks/Benefits
Skills/Tech-stack
Concierge Services | Customer Service | Guest relations | Luggage handling | Maps Usage | Parking Operations | Product knowledge | Upselling
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