Bellman

Tasks

• Assist with luggage delivery and pickup
• Attend training and departmental meetings
• Bid farewell to guests
• Conduct room drops and room moves
• Coordinate with hotel departments
• Follow hotel policies and procedures
• Handle lost and found
• Handle parcels and messages
• Inspect hotel entrance driveway and lobby
• Maintain bell carts and hand trolleys
• Maintain concierge area cleanliness
• Maintain luggage storage rooms
• Park and retrieve guest cars
• Provide guest customer service
• Provide local information and directions
• Record guest transactions in logbook
• Report maintenance issues
• Resolve guest complaints
• Support emergency response
• Upsell hotel services
• Welcome and greet guests

Perks/Benefits

• Corporate Social Responsibility participation
• Flexible scheduling
• Training opportunities

Skills/Tech-stack

Concierge Services | Customer Service | Guest relations | Luggage handling | Maps Usage | Parking Operations | Product knowledge | Upselling