Bellman

Tasks

• Answer guest inquiries and resolve concerns
• Coordinate guest arrival and departure
• Coordinate with front of house teams
• Escalate security incidents and complaints to Duty Manager
• Follow workplace safety and health policies
• Handle and store guest baggage safely
• Maintain hotel entrance and driveway operations
• Maintain security and confidentiality of guest information
• Monitor taxi queues and hired car services
• Promote inter hotel sales and in house facilities
• Provide directions and recommendations
• Supervise valet parking operations
• Welcome guests and residents

Perks/Benefits

• Duty meals
• Medical insurance
• Vacation tickets

Skills/Tech-stack

Baggage handling | Confidentiality | Conflict Resolution | Customer communication | Guest service | Interpersonal Communication | Prioritization | Problem Solving | Safety Compliance | Scheduling | Security awareness | Team coordination | Valet parking