Bellman

Tasks

• Assist guest inquiries
• Assist reception with room escorts
• Confirm guest details using hotel documents
• Coordinate guest arrivals and transfers
• Ensure luggage delivery timing and placement
• Handle guest interactions
• Identify regular guests
• Maintain lobby appearance
• Open and close main entrance doors
• Provide directions and guest liaison support
• Report security concerns
• Resolve customer complaints
• Track guest luggage and messages

Perks/Benefits

• Employee discounts
• Paid time off

Skills/Tech-stack

Attention to detail | Communication skills | Complaint Resolution | Customer Complaint Resolution | Customer Service | Guest relations | Security awareness