Bellman

Tasks

• Assist with transportation arrangements
• Bid farewell to guests
• Conduct shift handovers and briefings
• Confirm bookings and reservations
• Coordinate concierge services
• Deliver luggage
• Ensure security and emergency compliance
• Escort guests to rooms
• Follow health and safety procedures
• Forecast revenue costs
• Handle customer complaints
• Implement customer service improvements
• Input guest information into ONQ
• Maintain guest histories
• Maintain lobby and public area cleanliness
• Manage guest messages and packages
• Promote Hilton Honors
• Respond to customer requests promptly
• Review team performance against objectives
• Stock hotel materials
• Store and organize guest luggage

Perks/Benefits

• N/A

Skills/Tech-stack

Booking management | Cash handling | Complaint handling | Customer Service | Customer complaint handling | Guest relations | Health and Safety | Hotel Security | Luggage handling | Message handling | OnQ | Package management | Team communication | Transportation coordination