Bellman - Sheraton Hai Phong

Tasks

• Answer process and record guest calls and messages
• Arrange transportation reservations and services
• Coordinate with housekeeping and bellperson departments
• Follow safety training and company policies
• Handle guest requests
• Monitor club lounge seating availability and guest safety
• Provide information about hotel amenities and local events
• Report accidents injuries and unsafe conditions
• Review shift logs and document details

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Professional communication | Record Keeping | Reservation Systems | Safety Procedures | Telephone etiquette