Bellman

Tasks

• Address security incidents
• Adhere to workplace safety and health policies
• Create personalized guest service encounters
• Ensure service standards and performance alignment
• Ensure smooth hotel entrance and driveway operations
• Follow brand standard operation procedure and local standard operation procedure
• Follow leading quality assurance standards
• Handle guest complaints with lobby manager
• Handle incoming outgoing and stored baggage
• Maintain security and confidentiality of guest and hotel information
• Promote inter hotel sales and in house facilities
• Provide directions and local area suggestions
• Supervise porterage tasks
• Support doorman and reception arrival and departure
• Support taxi and hired car queue management
• Support valet parked vehicle drop off and pick up
• Welcome residents and guests

Perks/Benefits

• 5-day work week
• Career development opportunities
• Colleagues discount
• Comprehensive insurance coverage
• Duty meals provided
• Flexible benefits
• Learning and development opportunities
• Medical and wellness benefit
• Preferential room rates

Skills/Tech-stack

Confidentiality | Conflict Resolution | Customer Service | Interpersonal Communication | Parking Operations | Problem Solving | Queue management | Safety Compliance | Security Compliance | Team Training | Team leadership | Time management | Valet parking | Valet parking operations