Bellman/Concierge
Tasks
- Answer guest questions about rooms services and restaurants
- Anticipate guest needs
- Assist other departments
- Cross sell room types and services
- Deliver in room dining service
- Deliver luggage to guest rooms
- Greet guests upon arrival
- Maintain entrance area and walkways cleanliness
- Maintain professional hotel presence
- Monitor driveway entrance and control guest traffic flow
- Own the lobby and concierge desk service delivery
- Provide concierge information for local area and Banff National Park
- Provide exceptional above and beyond guest service
- Provide personalized guest service
- Report guest comments and irregularities and follow up
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | Guest service | Interpersonal Communication | Local knowledge | Up-selling
Education
N/A
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