Business Analyst, Analytics and Automation
Tasks
- Analyze volume trends and staffing scenarios
- Audit reporting for data integrity
- Automate data ingestion with Genesys Cloud REST API
- Automate reporting with Power BI and Power Automate
- Build and maintain Power BI dashboards
- Build forecasting and capacity planning models
- Create KPI frameworks
- Design Power BI data models
- Embed AI driven insights in dashboards
- Establish data dictionary and reporting standards
- Investigate operational data anomalies
- Monitor data quality and alert on anomalies
- Own analytics capability
- Recommend analytics and AI integration opportunities
- Root cause operational reporting issues
- Track SLA performance and operational metrics
Perks/Benefits
- 401k match
- Dental insurance
- Employee assistance program
- Medical insurance
- Paid time off
- Vision insurance
- Wellness program
Skills/Tech-stack
Anomaly Detection | Automation | Capacity Planning | DAX | Data Dictionary | Data Modeling | Data Quality | Erlang | Forecasting | Genesys Cloud | KPI frameworks | Power Automate | Power BI | Power Query | Queue Analytics | REST API | SLA Reporting | Staffing Scenarios | Workforce Management
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Business Analytics | Bachelor of Science in Computer Science | Bachelor of Science in Information Systems
Roles
Analyst | Analytics | Analytics Engineer | Business Analyst | Data Analyst | Engineer
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