Business Analyst, Customer Care Analytics
Tasks
- Analyze and explain metric drivers
- Analyze customer care performance
- Collaborate with business and technology stakeholders
- Develop reports and dashboards
- Execute end-to-end data analysis
- Identify growth opportunities
- Partner with data engineers on data solutions
- Perform exploratory analysis on business performance
- Present data insights
- Provide actionable recommendations
- Track customer care trends
Perks/Benefits
Skills/Tech-stack
BigQuery | Business Intelligence | Data Analysis | Data Modeling | Data Storytelling | Data Visualization | Excel | Exploratory Data Analysis | Project Management | Python | SQL | Tableau
Education
N/A
Roles
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