Business Analyst - Customer Service Analytics
Tasks
- Analyze Voice of the Customer data
- Analyze customer analytics
- Coordinate web content updates
- Coordinate website outage support
- Create documentation
- Define business requirements
- Define functional requirements
- Deliver stakeholder demos
- Improve customer experience
- Interact with vendors
- Maintain web content
- Monitor customer facing applications
- Monitor internal applications
- Provide business labor hour estimates
- Resolve technology defects
- Support channel technology implementation
- Support system upgrades
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Automation | CRM | Content Management | Customer Experience | Data analytics | IVR | Microsoft Excel | Microsoft Power | Microsoft Power BI | Microsoft PowerPoint | Microsoft SharePoint | Microsoft Word | NICE CXone | Power BI | QlikView | SAP | Voice of the Customer | Web Content | Web Content Management
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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