Business Analyst - Customer Service Analytics
Akron, OH, United States
USD 66K-109K (estimate) Mid-level Full Time
Tasks
- Analyze Voice of the Customer data
- Analyze customer analytics
- Coordinate web content updates
- Coordinate website outage support
- Create documentation
- Define business requirements
- Define functional requirements
- Deliver stakeholder demos
- Improve customer experience
- Interact with vendors
- Maintain web content
- Monitor customer facing applications
- Monitor internal applications
- Provide business labor hour estimates
- Resolve technology defects
- Support channel technology implementation
- Support system upgrades
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Automation | CRM | Content Management | Customer Experience | Data analytics | IVR | Microsoft Excel | Microsoft Power | Microsoft Power BI | Microsoft PowerPoint | Microsoft SharePoint | Microsoft Word | NICE CXone | Power BI | QlikView | SAP | Voice of the Customer | Web Content | Web Content Management
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Language: en
Views: 6
Clicks: 1
Saves: 0
Related jobs
-
Analytics techniques | Data Analysis | Data Management | Data Processing | Data analyticsFlexible work arrangements | Mentorship | Professional developmentEntry-level Full TimeArlington/Rosslyn, Virginia, United States9h ago
-
AI | Continuous Monitoring | Language Model | Large Language Model | Power BI401k matching | Dental insurance | Employee assistance program | Health insurance | Life insuranceSenior-level Full Time601 S. Tryon Street, NC R10h ago
-
Automation | Cybersecurity | Dashboarding | Data Transformation | Data VisualizationCross-functional collaboration | On-call rotationSenior-level Full TimeMountain View, CA, USA11h ago
-
KPI Customer Decision Intelligence Analyst USD 65K-106KBusiness Intelligence | ChatGPT | Claude | Databricks | Databricks GenieDental insurance | Holidays | Leave programs | Life and global travel health insurance | Life insuranceSenior-level Full TimeUnited States19h ago
-
Data Analytics Department - Senior Data Analyst USD 73K-115KData Manipulation | Data Visualization | Database Views | Looker | Power BISenior-level Full TimeDededo, GU, 96929, USA21h ago
-
Product Data Analyst USD 130K-175KAmplitude | Dashboarding | Data Modeling | Data Quality | Data Validation401k | Dental insurance | Dependent spending account | Doordash credit | FSAMid-level Full TimeRedondo Beach, California, United States22h ago
-
Associate – Strategic Portfolio Analytics USD 68K-86KAnaplan | Jira | Microsoft Excel | Microsoft PowerPoint | Power BIHybrid workMid-level Full TimeMidtown Center, United States22h ago
-
Sr Analyst, Credit Analytics USD 105K-145KAutomation | Competitive Analysis | Customer Segmentation | Data Analysis | Data Modeling401k matching | Employee stock purchase plan | Health insurance | Paid Holidays | Paid sick leaveSenior-level Full TimeHQ Wilmington DE Management Office, United …22h ago
-
Alteryx | Microsoft Excel | PowerPoint | SQL | SnowflakeEducational assistance program | Employee Assistance Program (EAP) | Paid parental leave | Paid time offEntry-level Full TimeILBT11 - Deerfield, United States22h ago
-
Business Intelligence | Cause analysis | Data Management | Data Mining | Data Modeling401k | Flexible work schedule | Health insurance | Paid time off | Stock purchase planSenior-level Full TimeRemote-MO, United States R22h ago
-
BI Pricing & Data Analyst – Belting USD 106K-150KDAX | Dimensional Modeling | ERP | Excel | Microsoft Power401k | Healthcare coverage | Holiday pay | Sick pay | Tuition reimbursementMid-level Full TimeUSA MOT Apache Cedar Rapids IA38, …22h ago
-
Backorder Rescheduling | DIFOT | Delivery forecasting | ERP | Excel401k | Dental insurance | Disability insurance | Gear discounts | Health insuranceSenior-level Full TimeIrvine, CA, United States22h ago
-
Active Directory | Azure | CI/CD | Cybersecurity | FICO DMSSenior-level Full TimeMD Bethesda Office, United States22h ago
-
Sr Data Analyst USD 90K-90KAzure AI | DAX | Data Modeling | Dimensional Modeling | Git401k match | Dental insurance | Health insurance | Holidays | Mental health daysSenior-level Full TimeUnited States - Remote R22h ago
-
Data Analyst USD 72K-98KBusiness Process | Business process improvement | Critical Thinking | Data Compilation | Data Visualization401k match | Dental insurance options | Health insurance options | Life insurance | Long-term disabilityMid-level Full TimeUSA DC Home Office (DCHOME), United …22h ago
-
2027 Internship: Gas Compressor Data Analyst USD 52K-86KBusiness Intelligence | CRM | Customer Data | Customer data mining | Data AnalysisHousing stipend | Medical coverage | Paid Holidays | Paid time off | Paid volunteer dayEntry-level Full Time InternshipSan Diego, California, United States22h ago
-
People Analytics & Automation Specialist USD 131K-192KArtificial Intelligence | Automation | Business Intelligence | Compensation Management | Compensation benchmarkingCross-functional collaboration | Growth opportunities | In-office work scheduleMid-level Full TimeMiami, FL1d ago
-
P&C Analytics Sr Associate USD 80K-120KData Analysis | Data Communication | Data Dictionary | Data Integrity | Data TransformationSenior-level Full TimeChicago, IL, United States1d ago
-
Data Analyst II, Business Insights USD 131K-140KDBT | Data Pipelines | Data Visualization | KPI Development | Looker401k | Flexible PTO | Medical/Dental/Vision | Teladoc HealthMid-level Full TimeNew York City, New York1d ago
-
Senior Data Analyst, Business Insights USD 167K-210KDBT | Looker | Power BI | SQL | Snowflake401k | Flexible PTO | Medical/Dental/Vision | Teladoc HealthSenior-level Full TimeNew York City, New York1d ago
-
Data Analyst III, Reporting & Analytics USD 149K-160KAI Agents | Analytics automation | Business Intelligence | DBT | Dashboard Development401k | Flexible PTO | Medical, dental, vision plans | Teladoc HealthSenior-level Full TimeNew York City, New York1d ago
-
Customer Care Reporting & Analytics Analyst USD 71K-100KCRM | Dashboard Development | Data Analysis | Genesys | KPI DevelopmentMid-level Full TimeAuburn Hills, MI, United States1d ago
-
Senior Associate, Data Analytics and Risk Reduction USD 103K-174KAgile | Business Intelligence | Cause analysis | Cloud Computing | Control FrameworksSenior-level Full TimePhoenix, AZ, United States1d ago
-
Senior Manager, Compliance Operations & Analytics USD 175K-190KAI monitoring | Audit management | Automation | Compliance Monitoring | DashboardingHybrid work | Professional developmentSenior-level Full TimeFoster City1d ago
-
Senior Analyst, Managed Care Analytics USD 95K-158KContract modeling | Data Manipulation | Data Validation | Excel | Financial ForecastingSenior-level Full TimeNashville, TN, US1d ago