Business Analyst, Global Network Delivery
Tasks
- Align on operational scope with stakeholders
- Assess system gaps and propose product improvements
- Define AI based operational support solutions
- Define product requirements
- Drive process automation initiatives
- Lead transition of legacy tooling
- Maintain backend systems and queries
- Manage project timelines and deliverables
- Shape automation request intake processes
- Streamline and simplify process workflows
Perks/Benefits
- 401k matching
- Adoption reimbursement
- Employee assistance program
- Flexible spending accounts
- Health insurance
- Mental health support
- Paid time off
- Parental leave
- Surrogacy reimbursement
Skills/Tech-stack
AI Based Support | AI machine learning | Automation | Business Requirements | Data Accuracy | Database systems | Machine Learning | Process Automation | Project Management | SQL | Self Service Runbooks | Self-Service | Service runbooks | Stakeholder management | System design | Ticketing | Workflow Management
Education
Roles
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