Business Analytics Senior Analyst
IND Bengaluru, India
INR 1890K-2800K (estimate) Senior-level Full Time
Tasks
- Clean and prepare datasets
- Collaborate with business stakeholders
- Conduct deep-dive investigations
- Conduct member outreaches after surveys
- Coordinate CX analytics projects
- Deliver reporting and insights to leadership
- Develop and monitor performance metrics
- Develop quantitative and qualitative analytics
- Identify corrective actions
- Identify drivers and opportunities
- Implement CX improvement initiatives
- Monitor CX metrics dashboards and reports
- Perform data exploration and visualization
- Review NPS survey feedback
- Run root cause analysis
- Track feedback trends
- Translate insights into action plans
Perks/Benefits
Skills/Tech-stack
CSAT | Cause analysis | Customer Effort | Customer Effort Score | Customer Experience | Customer experience analytics | Dashboarding | Data Exploration | Data Preparation | Data Visualization | Data cleaning | Excel | Experience Analytics | NPS | Power BI | PowerPoint | Project Management | Python | Qlik | R | Root Cause Analysis | Root cause | SQL | Statistical Analysis | Tableau
Education
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