Fulfillment & Returns Supervisor
Tasks
- Adjust labor allocation
- Assist with workforce scheduling
- Coach warehouse associates
- Collaborate with customer service on returns
- Collaborate with sales on order inquiries
- Coordinate staffing
- Enforce safety standards
- Ensure documentation compliance
- Handle carrier related issues
- Investigate and reconcile inventory discrepancies
- Maintain inventory data in WMS and ERP
- Monitor workflow efficiency
- Oversee return processing and inspection
- Perform quality control checks
- Prepare performance reports
- Reintegrate returned inventory
- Resolve order discrepancies and damages
- Supervise picking packing and shipping
- Track and analyze KPIs
Perks/Benefits
Skills/Tech-stack
Enterprise Resource Planning | Fulfillment operations | Inventory control | Inventory reconciliation | Key Performance Indicators | Labor allocation | Management systems | Microsoft Excel | Order processing | Performance indicators | Quality Control | Resource Planning | Reverse logistics | Warehouse Management | Warehouse Management Systems
Education
N/A
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