Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experience [R0151864]
UNLV1-Maryland Campus, United States
USD 80K-84K (estimate) Executive-level Full Time
Tasks
- Analyze and troubleshoot customer issues
- Create and curate knowledge articles
- De escalate customer issues when appropriate
- Escalate issues to other offices as needed
- Maintain proficiency in CRM and student information systems
- Manage multiple support requests simultaneously
- Navigate and support campus policies and procedures
- Provide guest support via chat messaging and phone
- Research account activities and notes
- Support inbound and outbound visitor outreach campaigns
Perks/Benefits
- Career advancement opportunities
- Comprehensive onboarding program
- Dental insurance
- Employee recognition program
- Health insurance
- No state income tax
- Paid Holidays
- Paid time off
- Professional development opportunities
- Retirement plan
- Sick leave
- Tuition discounts
- Tuition discounts for dependents
- Vision insurance
- Wellness programming
Skills/Tech-stack
Chat Support | Customer Relationship Management | Customer relationship | Data Analysis | De-escalation | Information Systems | Knowledge Management | Relationship Management | Student Information Systems | Text messaging | Troubleshooting | Web research
Education
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