Carrier Integration Analyst
Tasks
- Collaborate with internal stakeholders for project success
- Conduct deep-dive data analysis
- Coordinate with carriers for data improvements
- Coordinate with third party providers for data alignment
- Identify data patterns
- Manage customer and carrier issues in Zendesk ticketing system
- Manage customer and carrier relationships for data quality improvement
- Monitor performance metrics and trends
- Publish progress reports and recommend actions
- Track project progress and resolve issues
- Triage shipment errors using visualization tools
- Understand carrier integration methods per mode
Perks/Benefits
Skills/Tech-stack
API | Cause analysis | Data Analysis | Data Modeling | Data Quality | Data Visualization | Excel | Kibana | Macros | Power BI | Root Cause Analysis | Root cause | SQL | Tableau | Ticket management | Zendesk
Education
N/A
Roles
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