CES Workforce Data Analytics Manager
Linda a Velha, PT, 2799-554
EUR 14K-18K (estimate) Mid-level Full Time
Tasks
- Coordinate IT and telephony issue resolution
- Generate decision support dashboards
- Integrate KPIs into daily operations
- Manage real-time operations
- Monitor transaction routing
- Oversee work schedules
- Provide first level operational troubleshooting
- Provide forecasting support
- Provide performance indicators for advisors
- Publish business continuity plan
- Train team leaders on labor planning tools
Perks/Benefits
- Career progression
- Company equipment
- Discounts at partners
- E-learning courses
- Flex benefits
- Free coffee
- Hybrid work
- Meal allowance card
- Medical support
- Work-life balance
Skills/Tech-stack
Business Continuity | Business Continuity Planning | Continuity planning | Dashboarding | Data analytics | Forecasting | IT troubleshooting | Key Performance Indicators | Performance indicators | Queue management | Real Time | Real-time monitoring | Reporting | SQL | Telephony support | Transaction routing | Workforce Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Manager Data Scientist | Engagement & Platform EUR 57K-79KA/B | A/B Testing | B testing | Classification | Contextual BanditsCareer development | Flexible schedule | Health insurance | Home office reimbursement | Paid time offSenior-level Full TimePortugal (Remote) R1d ago
-
AI tools | Advanced Excel | Automation tools | Business Intelligence | Category ManagementInclusive support package | Parental leaveMid-level Full TimeFerring Service Center Portugal5d ago
-
Data Analytics Specialist, Commercial Insights EUR 64K-84KData Governance | Data Modeling | Data Pipelines | Data Visualization | Data integrationFlexible working days in office | Travel up to 10 percentSenior-level Full TimePortugal - Lisboa6d ago
-
Lead - Clinical Data Manager / Data Analytics EUR 62K-93KCDISC | CRF design | Case Report Forms | Clinical Practice | Clinical dataFlexible hybrid working modelSenior-level Full TimeLBN-Lisbon, Portugal12d ago
-
Azure Data | Azure Data Services | BI Performance Tuning | BI governance | DAXGym Ticket | Health insurance | Hybrid work | Meal cardMid-level Full TimePorto, Porto District, Portugal14d ago
-
Data Science Manager - Product AI EUR 62K-77KApache Spark | Architecture | Code review | Data Science | Distributed ComputingMid-level Full TimePortugal R21d ago
-
Data Governance Professional (m/f/d) EUR 39K-42KAmazon Athena | Amazon QuickSight | Amazon Redshift | Collibra | DBTCoverflex benefit system | Employee discounts | Flexible working hours | Hybrid work model | No dress codeMid-level Full TimeLisbon, Portugal21d ago
-
Manager, Analytics & Project Management EUR 72K-85KA/B | A/B Testing | Artificial Intelligence | B testing | Customer SegmentationCareer benefits | Career growth opportunities | Flexible work arrangements | Healthcare benefits | Inclusion and diversityMid-level Full TimePortugal - ACC21d ago
-
Head of Customer Analytics EUR 107K-140KCCPA | Churn Prediction | DBT | Data Governance | Data PrivacyCoaching | Compassionate leave | Flexible hours | Internal mobility | MentorshipExecutive-level Full TimePortugal, Lisbon22d ago
-
Data Quality Manager EUR 32K-33KDashboarding | Data Analysis | Data Architecture | Data Governance | Data Lifecycle ManagementDiscounts on company products | Flexible working hours | Health insurance | Internal mobility program | Life insuranceMid-level Full TimeLisbon/Porto25d ago
-
AWS | Analytics engineering | Azure | CI/CD | Cloud PlatformsContinuing education | Hybrid work | Professional developmentSenior-level Full TimeLisbon, Lisbon, Portugal1mo ago
-
Senior Lead, People Analytics EUR 63K-79KDashboarding | Data Modeling | Data Privacy | Data Quality | Data privacy complianceSenior-level Full TimeLisbon, Portugal1mo ago
-
Data Engineering Manager USD 160K-242KApache Airflow | Cloud Run | Cloud platform | Dagster | Data ModelingAutonomy | Educational budget | Equity | Flexible work schedule | Remote work budgetMid-level Full TimeRemote: United States | Canada | … R1mo ago
-
AI Team Engineering Manager EUR 75K-75K.NET | AKS | AWS | Azure | Azure KubernetesContinuous improvement culture | Direct partnership with Chief AI Officer | Flexible work arrangements | Hybrid work | Short feedback loopsMid-level Full TimeLisboa, Portugal1mo ago
-
Data & Analytics Analyst - Lisbon EUR 36K-42KAgile | Data Warehouse | Dimensional Modeling | ETL | ExcelFlexible schedule | Hybrid work | Onsite collaboration | Remote work flexibilityMid-level Full TimeLisbon - Antonio, Portugal R1mo ago
-
Embedded SW Developer (f/m/div.) EUR 86K-86KC# | C++ | Embedded Systems | IBM Rational | IBM Rational Team ConcertAccess to public transport | Canteen | Career progression | Continuous professional development | Flexible work conditionsSenior-level Full TimeBraga, Braga, Portugal1mo ago