Chatbot Associate

Tasks

• Analyze customer feedback
• Analyze market trends
• Collaborate with BI teams
• Collaborate with CX teams
• Collaborate with UX teams
• Develop AI chatbots
• Develop training programs
• Ensure chatbot quality
• Ensure chatbot usability
• Improve conversation flows
• Maintain AI chatbots
• Maintain documentation
• Maintain knowledge base
• Provide technical support
• Resolve customer issues

Perks/Benefits

• Comprehensive benefits
• Inclusive workplace
• Professional development
• Supportive work culture

Skills/Tech-stack

AI chatbots | Customer support | Data Analysis | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Quality Assurance | Technical Support | Usability Testing