Chatbot Specialist

Tasks

• Analyze customer journeys
• Collaborate with customer care teams
• Collaborate with sales and marketing
• Identify technical errors
• Monitor chatbot performance
• Operate chatbot daily
• Optimize conversational experience
• Review customer feedback
• Update digital content

Perks/Benefits

• Flexible remote work
• Hybrid work
• Professional development training
• Workation opportunities

Skills/Tech-stack

Content Management | Conversational Design | Customer Feedback | Customer Journey | Customer feedback analysis | Customer journey mapping | Digital content | Digital content management | Ecommerce | Feedback Analysis | Journey Mapping | Performance Monitoring