Client Engagement Process Optimization Senior Analyst
Tasks
- Build process models for operational flows
- Connect Celonis to data sources and build event logs
- Define acceptance criteria and success metrics for automation
- Define automation candidates using process mining data
- Deliver process health reports with improvement recommendations
- Design and document to be process flows
- Develop dashboards and visualizations for process bottlenecks and throughput
- Iterate process flows using conformance data and frontline feedback
- Monitor post implementation performance and baselines
- Perform root cause analysis for process inefficiencies
- Present findings to stakeholders with actionable recommendations
- Provide process data for automation use case scoping
- Run conformance checks between designed and actual processes
- Support AI and automation pilots with process readiness assessments
- Support process mining analysis for client engagement workflows
- Validate to be process designs with operational teams and manage change
Perks/Benefits
Skills/Tech-stack
Celonis | Lean | Looker | Mixpanel | Process mining | Python | SQL | Salesforce Service | Salesforce Service Cloud | Service Cloud | Six Sigma | Tableau | Zendesk
Education
N/A
Roles
Related jobs
-
Data Analyst - Adobe Analytics BRL 305K-396KAdobe Analytics | Adobe Target | BigQuery | Dashboarding | Data AnalysisAccess to industry experts | Access to training | Career advancement | Hybrid work options | International mobilitySenior-level Full TimeBrazil - Remote R6d ago
-
Client Engagement - Process Optimization Analyst BRL 234K-275KAI Automation | API Integration | Cause analysis | Chatbot | JavaScriptSenior-level Full TimeBrazil R6d ago
-
Mid-level Data Analyst | Partnerships BRL 98K-108KData Visualization | Forecasting | Looker ML | Metabase | PythonCareer growth | Flexible work options | Healthcare dental and life insurance | Paid parental leave | Paid time offMid-level Full TimeBrazil (Remote) R9d ago
-
Data Analyst, Chat Product BRL 184K-184KA/B | A/B Testing | B testing | Behavioral analytics | DashboardsDental insurance | Health insurance | Hybrid work options | Performance bonus | Remote workSenior-level Full TimeBrazil R10d ago
-
Analytics Engineer BRL 23K-23KAWS | Big Data | Data Governance | Data Modeling | Data QualityCareer development support | Casual environment | Dental insurance | Health insurance | Meal benefit cardEntry-level Full TimeHybrid, SP R14d ago
-
Acceptance Testing | Agile | Data Modeling | Data Transformation | Data ValidationCareer development | Hybrid work | Learning opportunitiesMid-level Full TimeSão Paulo, SP, Brazil R14d ago
-
Commercial Analytics – Product Owner BRL 674K-867KAcceptance Testing | Agile | Artificial Intelligence | Backlog Management | Data AnalysisCareer development | Flexible work arrangements | Hybrid work model | Inclusion initiatives | Wellbeing initiativesSenior-level Full TimeBrazil -Sao Paulo R15d ago
-
Commercial Analytics – Product Owner BRL 674K-867KAI | Acceptance Testing | Agile | Backlog Management | Change ManagementFlexible work arrangements | Hybrid work modelSenior-level Full TimeBrazil -Sao Paulo R15d ago
-
Commercial Analytics – Product Owner BRL 674K-867KAgile | Artificial Intelligence | Backlog Management | Data Foundation | Data analyticsCareer development | Flexible work arrangements | Hybrid work model | Inclusion | Sustainability focusSenior-level Full TimeBrazil -Sao Paulo R15d ago
-
Business Intelligence | Dashboarding | Data Analysis | Forecasting | Performance MetricsChildcare assistance | Dental insurance | Education benefit | Food allowance | GympassMid-level Full TimeSão Paulo, São Paulo, Brasil R16d ago
-
Data Analyst BRL 80K-80KAlerting | Data Analysis | Data Monitoring | Fraud Detection | Machine LearningMid-level Full TimeSão Paulo R16d ago
-
BigQuery | Business Intelligence | Causality analysis | Cloud platform | Correlation AnalysisAutocare benefits | Inclusion initiatives | Remote work | Social wellbeing benefits | Wellbeing programsMid-level Full TimeRemoto, Brasil R23d ago
-
Analista de Dados Pleno (Data Analyst) BRL 23K-31KCAC | Churn analysis | Cohort Analysis | Competitive Intelligence | Data ModelingEntry-level Full TimeHybrid (São Paulo, SP, BR) R24d ago
-
Analista de Dados Júnior ( Junior Data Analyst) BRL 21K-23KBusiness Intelligence | Data Quality | Data Transformation | Data Visualization | Data cleaningEntry-level Full TimeRemote (Brazil) R24d ago
-
AI Agents | CrewAI | Data Classification | Data Governance | Data ModelingOngoing learning and development | Remote workMid-level Full TimeBrazil R24d ago
-
Data Governance | Data Modeling | Data Visualization | Power BI | SQLContract basis | Remote workEntry-level ContractBrazil - Remote R28d ago
-
API Testing | AWS | Amazon CloudWatch | Amazon EC2 | Amazon S3Birthday day off | Childcare assistance | Dental insurance | Flexible schedule | Health insuranceEntry-level Full TimeRio de Janeiro, State of Rio … R1mo ago
-
Data Analyst II BRL 80K-80KBusiness Intelligence | Data Analysis | Data Modeling | Data Pipelines | Data QualityCollaborative environment | Remote work flexibilityMid-level Full TimeSão Paulo, São Paulo, Brazil R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSS | DAXFlexible hours | Health coverage | Paid time off | Remote work | StipendMid-level Full TimeRecife, Pernambuco, Brazil R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | DAX | Data VisualizationContinuing education | Flexible working hours | Health coverage | Paid time off | Remote workMid-level Full TimeCuritiba, Paraná, Brazil R1mo ago
-
AWS | Azure | Azure SQL | Azure SQL Data | Azure SQL Data WarehouseContinuing education | Flexible hours | Health coverage | Paid time off | Performance bonusesMid-level Full TimeSalvador, Bahia, Brazil R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSS | DAXFlexible hours | Health coverage | Office stipend | Paid time off | Remote workMid-level Full TimeManaus, Amazonas, Brazil R1mo ago
-
Analista de Dados BRL 21K-23KAnalysis Services | Fabric | Power BI | Python | SQLCompetitive salary | Varying benefitsEntry-level Full TimeTWGSC - Teleworker/Offsite - BRA - … R1mo ago
-
Data Analytics - Instructor (Remote / US Market) USD 30K-30KBusiness Analysis | Data Analysis | Data Visualization | Mathematics | Power BICross-cultural collaboration | Fully remote | Professional growth opportunitiesMid-level Part TimeSão Paulo, São Paulo, BR R1mo ago
-
Business Intelligence Analyst (Remote) BRL 120K-144KData Analysis | Data Modeling | Data Pipelines | Data Quality | Data VisualizationCompetitive benefits | Global team culture | Ownership of BI platform | Remote workMid-level Full TimeBelo Horizonte, Minas Gerais R1mo ago