Client Retention Specialist for a U.S. B2B Voice AI Solutions Company
Tasks
- Analyze client journeys for pain points
- Collaborate with operations product and sales
- De escalate client escalations
- Document client interactions in CRM and internal systems
- Follow SOPs and concession policies
- Provide actionable solutions to prevent churn
- Resolve client concerns via video calls
- Retain dissatisfied clients
Perks/Benefits
Skills/Tech-stack
Account Management | Active Listening | CRM | Client Relations | Crisis management | Customer Retention | Customer Success | Emotional Intelligence | English communication | Problem Solving | Project Management | Slack
Education
N/A
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