Cloud Support Engineer – Backup & Disaster Recovery
Tasks
- Collaborate with engineering to resolve issues
- Conduct routine health check meetings
- Develop documentation and knowledge base articles
- Educate customers on best practices
- Participate in post-incident reviews
- Provide product feedback
- Reproduce and analyze technical problems
- Respond to customer requests
- Troubleshoot complex issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Backup and Disaster Recovery | Cloud Computing | Cloud Storage | Databases | Disaster Recovery | GCP | IAM | Infrastructure as Code | Microsoft Azure | Terraform | “as-code”
Education
N/A
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