Cloud Support Engineer - Database
Tasks
- Advocate customer feedback for product improvements
- Collaborate on onboarding migrations and complex escalations
- Diagnose production issues for database performance availability replication backups and connectivity
- Guide customers on scalable reliable and high performance database architectures
- Identify opportunities for automation to streamline support workflows
- Participate in incident response and on-call rotations
- Provide technical support for database and cloud infrastructure issues
- Review support cases share knowledge and update documentation and playbooks
- Use monitoring and observability tools to troubleshoot performance issues
Perks/Benefits
- Conference reimbursement
- Employee assistance program
- Employee stock purchase program
- Equity compensation
- Flexible time off
- LinkedIn Learning access
- Local Employee Meetups
- Training reimbursement
Skills/Tech-stack
AWS | Ansible | Azure | ClickHouse | Google Cloud | Helm | Infrastructure as Code | JavaScript | Kafka | Kubernetes | Linux | MongoDB | Monitoring | MySQL | Networking | Observability | OpenSearch | PHP | PostgreSQL | Python | Redis | Terraform | Valkey | “as-code”
Education
N/A
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