Contact Center AI Solution Consultant
Tasks
- Assess CX management capabilities
- Build Gen AI use cases for customer service
- Convert user requirements into contact center products
- Create CX transformation roadmap
- Create RFI and RFP responses
- Deliver using agile process
- Design and deliver Google CCAI solutions
- Develop proofs of concept
- Plan and run CX design workshops
- Present solutions to client stakeholders
- Support CCaaS migration
Perks/Benefits
- N/A
Skills/Tech-stack
Agent Assist | Agile delivery | As-a-Service | CCaaS | CX architecture | Contact Center Transformation | Contact Center as a Service | Contact center | Design Thinking | Dialogflow CX | Generative AI | Generative Fallback | Google Cloud | Google Gemini | Insights CX | LLM | Playbooks | RFI | RFP | Topic Modeling | Vertex AI
Education
N/A
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