Contact Center Analytics & AI Lead

AED 264K-349K (estimate) Senior-level Full Time Found 7d ago

Tasks

• Analyze customer interaction data
• Collaborate with teams
• Design analytics frameworks
• Develop predictive models
• Implement AI solutions
• Lead AI technology integration
• Monitor KPIs
• Provide data-driven insights
• Stay updated with industry trends

Perks/Benefits

• Relocation after 6 months
• Remote work
• Time flexibility

Skills/Tech-stack

AI Technologies | Analytics tools | Chatbots | Communication skills | Customer Experience | Customer Experience Metrics | Data Mining | Data analytics | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Predictive Modeling | Project Management | Python | R | SQL | Statistical Analysis | Tableau