CRM Director (loyalty program, partnership, analytics) HK$1.4mil+

Tasks

• Analyze customer data and trends
• Collaborate with cross-functional teams
• Design implement and optimize CRM campaigns
• Develop and execute CRM strategy
• Drive customer centric culture across organization
• Lead and manage CRM team
• Manage CRM budgets
• Manage CRM partnerships with vendors and agencies
• Monitor and optimize CRM performance metrics
• Stay current with CRM trends and best practices

Perks/Benefits

• N/A

Skills/Tech-stack

Budget Management | Business Intelligence | CRM | Campaign Management | Customer Engagement | Customer Experience | Customer Retention | Customer Segmentation | Customer lifecycle | Customer lifecycle management | Data-Driven Decision Making | Data-driven | Decision Making | Lifecycle Management | Marketing Analytics | Partnership Management | Team Management | Team leadership