CS Operations Lead – Retention & Renewal Analytics
India, Bengaluru, Karnataka
R
INR 3000K-4000K (estimate) Senior-level Full Time
Tasks
- Build renewal pipeline analytics
- Collaborate with Sales Ops Finance and Product
- Create retention dashboards and scorecards
- Model churn risk and contraction patterns
- Optimize renewal workflows and SLAs
- Perform ARR and ACV at risk reporting
- Run post churn root cause analysis
- Translate analytics into executive reporting
Perks/Benefits
- Employee incentive programs
- Flexibility & work-life balance
- Headspace access
- Hybrid work model
- Mental health days
- Retirement savings
- Tuition reimbursement
- Volunteer days
Skills/Tech-stack
ACV | ARR | Churn Rate | Cohort Analysis | Funnel Analysis | Gainsight | Gradient boosting | Gross Retention | Gross Retention Rate | Logistic Regression | Machine Learning | Microsoft Excel | Net Retention | Net Retention Rate | Power BI | Predictive Modeling | Python | SQL | Salesforce | Tableau
Education
N/A
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