Customer Care Performance Optimization Manager
Tasks
- Analyze performance data and root causes
- Collaborate cross functionally for performance initiatives
- Design coaching framework
- Develop recognition and behavioral reinforcement programs
- Evaluate and iterate gamification programs
- Implement gamification roadmap
- Integrate AI insights and automation into workflows
- Promote AI literacy and adoption
- Run experimentation and performance improvement projects
- Set coaching standards and accountability
- Translate insights into coaching strategies
Perks/Benefits
- 24/7 medical hotline
- 401k employer match
- Employee discounts
- Employee resource groups
- Flexible paid time away
- Free daily lunch
- Gaming tables
- Medical/dental/vision/life coverage
- Onsite gym
- Onsite health clinic
- Paid Holidays
Skills/Tech-stack
AI literacy | Cause analysis | Coaching | Customer Experience | Data Analysis | Employee Engagement | Experimentation | Gamification | Generative AI | Genesys | Instructional Design | Microsoft Excel | Microsoft Office | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Performance Management | Root Cause Analysis | Root cause | Sales effectiveness | Salesforce | Workflow automation
Education
N/A
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