Customer Care Reporting & Analytics Analyst
Auburn Hills, MI, United States
USD 71K-100K (estimate) Mid-level Full Time
Tasks
- Analyze customer care data
- Analyze customer information and contact drivers
- Create executive presentations
- Develop KPI benchmarks and targets
- Develop reporting automation
- Generate reports and insights
- Identify data trends and resolve ad hoc issues
- Maintain operational dashboards
- Monitor operational goal performance
- Perform Genesys telephony analysis
- Report knowledge and self service effectiveness
- Support CRM enhancements for contact reasons
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Dashboard Development | Data Analysis | Genesys | KPI Development | Machine Learning | Microsoft Excel | Microsoft PowerPoint | Predictive Modeling | PureInsights | Reporting Automation | Salesforce | Telephony Analytics
Education
Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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