Customer Contact Analytics Associate
Tasks
- Compile monitor evaluate performance metrics
- Maintain schedule maintenance and training integration
- Maintain workforce management process
- Optimize call center operations using NICE workforce management
- Perform data extraction and analysis
- Produce analyze call center reports
- Track off line activity
Perks/Benefits
- N/A
Skills/Tech-stack
Call Center | Call center operations | Data Analysis | Excel | Microsoft 365 | Microsoft Word | NICE | Outlook | Performance Metrics | Workforce Management
Education
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