Customer Experience and Analytics Specialist

Tasks

• Analyze customer campaign and sales data
• Build performance dashboards
• Create customer journey maps
• Define customer experience strategies
• Develop AI personalization and next best action models
• Ensure compliance with regulations and ethical standards
• Execute multichannel marketing strategies
• Lead cross-functional projects
• Monitor digital and omnichannel performance trends
• Optimize CRM and CLM tools
• Recommend optimization actions

Perks/Benefits

• Hybrid work arrangement

Skills/Tech-stack

Artificial Intelligence | CLM | CRM | Customer Engagement | Customer Experience | Customer Journey | Dashboards | Data analytics | Excel | Machine Learning | Marketing Automation | Multichannel marketing | Next Best Action | Omnichannel Marketing | Web Analytics