Customer Experience (CX) Analyst
Tasks
- Analyze customer journey touchpoints
- Build data flows with APIs
- Create dashboards and reports
- Gather customer feedback
- Identify customer pain points
- Improve service quality
- Investigate drops in touchpoint scores
- Maintain reporting structure
- Manage CRM and ERP data sources
- Organize training for data security automation and visualization
- Retrieve transform and prepare external data
- Translate sentiment into executive summaries
- Visualize customer lifecycle
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Azure Databricks | CRM | Data Modeling | Data Quality | Data Security | Data Visualization | ERP | Excel | KPI Tracking | Power BI | Process Automation | Project Management | Python | Reporting | SQL | Sentiment Analysis
Education
N/A
Related jobs
-
Mid-level Full TimeIstanbul, İstanbul, Turkey22h ago
-
Access | Business Intelligence | Contract Management | Data Analysis | Data integrationMid-level Full TimeIstanbul - Esentepe, Türkiye7d ago
-
Access | Business Intelligence | Contract Management | Data Analysis | Data QueryingMid-level Full TimeIstanbul - Esentepe, Türkiye7d ago
-
Automation | Data Analysis | Data Engineering | Data Validation | Data cleaningCorporate hardware provided | Flexible working arrangements | In-person events | Private research computing cluster access | Remote-firstMid-level Full TimeTurkey8d ago
-
Dashboard Development | Data Analysis | Data Modeling | Data Visualization | DatabricksBonus scheme | Colleague discount | Family care leave | Hybrid work arrangement | Life and disability insuranceMid-level Full TimeIstanbul Sales Office, Türkiye8d ago
-
Sales Analytics Team Member (1-Year Contract-based) TRY 98K-165KArtificial Intelligence | ChatGPT | Data Intelligence | Data analytics | MS OfficeBirthday day off | Employer sponsored pension | Extra annual leave after 4 years | Family health insurance | Flexible working hoursMid-level ContractISTANBUL, TR, 347508d ago
-
A/B | A/B Testing | B testing | Churn analysis | Customer Lifetime ValueOn-site work | Remote work one day per weekSenior-level Full TimeIzmir R11d ago
-
BigQuery | Data Analysis | Excel | Excel VBA | Google SheetsDietitian support | FlexBenefits budget | Fuel support | Global mentoring | HPV vaccinationMid-level Full TimeKocaeli / Çayırova23d ago
-
Operations Data Analyst Professionals TRY 98K-133KBigQuery | Data Analysis | Data Studio | Data Visualization | Data extractionDietitian support | Flexible schedule | Fuel support | Global mentoring | HPV vaccinationMid-level Full TimeKocaeli / Çayırova1mo ago
-
Data Analyst TRY 540K-720KDashboarding | Data Analysis | Excel | Performance Marketing | Product AnalyticsCollaborative culture | Continuous learning | Remote workEntry-level Full TimeIstanbul1mo ago
-
Competitive Pricing | Competitive Pricing Analysis | Dashboarding | Data Analysis | Data PipelinesDietitian support | Fuel support | Global mentoring | HPV vaccination provision | Health insuranceMid-level Full TimeIstanbul / Maslak1mo ago
-
A/B | A/B Testing | B testing | Behavioral segmentation | Data StudioFlexBenefits budget | Health insurance | Hybrid working model | Learning opportunities | Personalized training budgetMid-level Full TimeIstanbul / Maslak1mo ago
-
A/B | A/B Testing | B testing | Conversion Rate | Conversion rate optimizationDietitian support | FlexBenefits budget | Fuel support | HPV vaccination provision | Health insuranceMid-level Full TimeIstanbul / Maslak1mo ago