Customer Fulfillment Manager (CFM)
Tasks
- Collect vendor time sheets
- Distribute and collect customer feedback surveys
- Generate customer invoices
- Manage billing and collections
- Manage purchase orders
- Manage vendor requisitions
- Organize post outage reviews
- Own cost classification
- Place outage demand
- Request parts and repairs
- Schedule labor resourcing
- Serve as subject matter expert outage assistant financial elements
- Support outage closeout communication
- Support outage planning
- Track outage costs
- Update ERP WBS structure
Perks/Benefits
- 12 paid holidays
- 401k match
- Dental insurance
- Disability benefits
- Employee assistance program
- Life insurance
- Medical insurance
- Paid parental leave
- Permissive time off
- Prescription Drug Coverage
- Relocation assistance not provided
- Retirement savings plan
- Tuition assistance
- Vision insurance
Skills/Tech-stack
Billing | Collections | Cost Management | Customer Feedback | Customer Feedback Management | ERP | Enterprise Reporting | Feedback management | Field Service | Field Service Portal | Financial Forecasting | Invoice processing | OneSteam | Oracle | Order Management | Outage planning | Parts Requesting | PowerMax | Project Controls | Purchase Order Management | Purchase order | Repair Scheduling | SAP | Service Portal | Time Sheet Management | Time-Sheet | Vendor management | WBS
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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