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Customer Fulfillment Specialist

Malaysia

GBP 27K-29K (estimate) Mid-level Full Time

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Found 3d ago

Tasks

Assist service counter operations
Collaborate with internal departments
Coordinate with compliance and legal
Ensure KPIs met
Ensure SLAs met
Improve complaint handling processes
Investigate Complaints
Manage customer complaints
Monitor complaint resolution
Recommend corrective actions
Record complaint cases
Report to Bank Negara Malaysia
Respond to complaints
Track complaint metrics

Perks/Benefits

N/A

Skills/Tech-stack

Cause analysis | Complaint Resolution | Compliance Management | Cross-Functional Collaboration | Cross-functional | Customer Service | Customer communication | Customer complaints | Data Analysis | Functional collaboration | Key Performance Indicators | Legal coordination | Metrics Analysis | Performance indicators | Process Improvement | Root Cause Analysis | Root cause | SOP compliance | Service Level | Service Level Agreements

Education

N/A

Roles

Customer Experience Complaint Management Executive | Customer Service Specialist | Customer Support | Customer Support Specialist | Executive | Service Specialist | Specialist | Support Specialist

Regions

Countries

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