Customer Implementation Manager, AI Solutions
Tasks
- Build implementation onboarding processes
- Conduct customer discovery sessions
- Configure AI workflows prompts and routing logic
- Create implementation playbooks documentation and technical standards
- Design deterministic conversational experiences
- Drive customer adoption and go lives
- Establish prompt engineering and AI workflow best practices
- Evaluate AI outputs and refine prompts
- Integrate APIs and platform integrations
- Lead AI implementation team
- Manage implementation escalations
- Set up greetings business hours and transfers
- Test AI workflows before deployment
- Train customers to manage AI solutions
- Translate business requirements into AI solution designs
- Troubleshoot AI workflow API and integration issues
Perks/Benefits
- 401k company match
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible time off
- Health insurance options
- Life insurance
- Paid parental bonding leave
- Paid sick time
- Paid time off
- Telemedicine coverage
- Vision insurance
Skills/Tech-stack
API Integration | Cloud Computing | Conversation Flows | Conversational AI | Customer Onboarding | Deterministic Conversation Flows | Language Models | Large Language Models | Prompt engineering | Routing logic | SaaS integrations | Technical Consulting | Workflow automation
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