Customer Insight Data Scientist
Tasks
- Analyze sentiment
- Build Voice of the Customer capability
- Build customer insights pipeline
- Classify customer intent and topic
- Clean and normalize unstructured text data
- Create dashboards for non-technical audiences
- Develop NLP models
- Extract topics and contact drivers
- Link customer contact data to CRM and patient records
- Maintain intent taxonomy and knowledge base
- Produce insight outputs for leadership
Perks/Benefits
- 25 days annual leave
- Buy and sell holiday
- CPD support
- Cycle to work scheme
- Discounted gym memberships
- Employee assistance programme
- Flexible hybrid working
- Green Car Scheme
- Hybrid working
- Long service awards
- Mental health support
- Occupational sick pay
- Pension
- Private healthcare insurance
- Professional registration fees paid
- Refer a friend bonuses
Skills/Tech-stack
Annotation Workflows | BERT | Dashboarding | Data Normalization | Data Quality | Data cleaning | Data pipeline | HuggingFace Transformers | Intent Recognition | Language Processing | NLTK | Natural Language | Natural Language Processing | Python | SQL | Scikit-learn | Sentiment Analysis | Spacy | Text Analytics | Text Classification | Text Embeddings | Topic Modeling | Transformer Models
Education
N/A
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