Customer Interaction Analytics
USA - Neptune, United States
USD 65K-88K (estimate) Senior-level Full Time
Tasks
- Coordinate STA team requests and workflow
- Deliver intraday and long term STA initiatives
- Hire evaluate and counsel team
- Leverage Genesys for speech text analytics
- Maintain speech text analytics expertise
- Manage staff and training
- Partner with business stakeholders to align goals
- Plan staffing for volume spikes and market dips
- Produce actionable insights for adoption
- Set performance standards and provide feedback
Perks/Benefits
Skills/Tech-stack
Client Relationship Management | Client relationship | Excel | Genesys | PowerPoint | Quantitative Analysis | Relationship Management | Speech Analytics | Staffing forecasting | Stakeholder management | Text Analytics | Time management | Workforce Planning
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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